Frequently Asked Questions

We hope the answers below will answer any of your questions. Still not sure? Drop us a message here and we’ll be happy to help!


GENERAL

How do you pronounce ‘Ksoni’?

You pronounce it as ‘kiss-oh-nee’. Ksoni is a Sanskrit word meaning “Earth”!


What does your logo represent?

Our logo represents the circular economy; the continuous and sustainable cycle of our products and materials.


Where did the idea behind launching Ksoni come from?

Founders Joti and Banasa wanted to reduce their plastic footprint but as women of colour, found that the natural products didn’t always solve the issues that a diverse range of hair types presented. Ksoni’s natural bathroom care range was born from their personal desire to enjoy the best of both worlds and ensure an eco-conscious lifestyle is accessible to all. Click here to discover more.


What certifications do you hold?

We are a pending B-Corporation, meaning we balance purpose and profit at the core of our business decisions, ensuring our business considers our employees, customers, suppliers, community and the environment. For more information on Certified B-Corporations and requirements, visit https://bcorporation.net/


Do you sell in physical stores?

Not at the moment! You can shop our full collection online here or visit any of our stockists


Do you test on animals?

Our products are cruelty-free, therefore not tested on animals at any point of our supply chain.



PRODUCTS & PACKAGING

Why did you choose aluminium?

Ksoni’s aluminium can format provides the best alternative to plastic to instigate change, enabling consumers to easily embrace the circular economy by re-using materials and keeping them out of landfills. Infinitely recyclable, the can solution fits seamlessly within the current infrastructure and is back on the shelves within six weeks. Learn more about our packaging here


How long will my products last?

Approximately 4-6 weeks if used regularly, however this may vary individually depending on personal preference. Our products have a shelf life of twelve months.


What is the Ksoni Cap made out of? 

Made out of polylactic acid (PLA), a cornstarch-based material, our Ksoni cap is reusable, biodegradable and 100% plastic-free. 


Are your products dermatologically tested?

Our products are made out of all natural ingredients and essential oils, making them suitable for sensitive skin. A full ingredients list is provided on our website or individually at the back of each product. For specific allergies and conditions, make sure you consult your doctor before purchasing or contact us here.


Do your products contain SLS, sulphates or parabens?

Our products are made out of natural ingredients so they are SLS, sulphate-free and paraben-free!

 

Where are your products made?

Our products are lovingly made, packed and shipped in the UK.

 

Which products are best suitable for my hair/skin type?

Head over to our hair quiz to find out which collection is most suitable for your hair and skin type. If you’re still unsure, don’t worry! Feel free to drop us a message for a more personalised recommendation. 

 

How much shampoo/conditioner should I use?

A little goes a long way with our formulas, so we suggest starting out with a coin sized amount and working your way up if necessary! 


What makes Ksoni’s formulations different from other brands?

Our mission is to provide bathroom products with natural ingredients and essential oils that are suitable for a wide variety of hair and skin types. The essential oils are a focal ingredient in our formulations due to their countless benefits for our skin and hair... plus, they smell divine! Head over to Our Formulations to read more about each essential oils we use. 


Do you offer bulk quantities?

Unfortunately not at the moment, follow us on Instagram @ksonicares for more updates. Alternatively, you can email us at hello@ksoni.co for more information!



SHIPPING & DELIVERY

Do you ship worldwide? How much does it cost?

Yes, we do! We offer free shipping on all UK orders above £50, and free shipping on all international orders above £100. For UK orders below £50, standard shipping is £3.99. For international orders below £100, shipping is £14.99. Customs & Duty charges will also be applicable, please visit our shipping policy for more information.


How long will my product take to arrive?

UK orders will take 1-3 business days once shipped and 5-7 business days for international orders. Once your order is shipped you will receive an email confirmation with information such as your tracking number and estimated date of delivery.


*We continue to deliver worldwide. However, due to the current situation of COVID-19, you may experience minor delays. Rest assured we will do our absolutely best to avoid any delays.*


I would like to include a message. Do you include gift notes?

Of course you can! You can make special requests when placing your order or contact us with your order number and the message you would like to include in your package and we will be happy to include a custom gift note for you. 


Which payment methods can I use to make my purchase?

We accept all major credit and debit card providers from Visa, Mastercard, Maestro to American Express. External providers such as PayPal, Amazon Pay, Apple Pay and Google Pay are also available.


How do I check the status of my order?

All our orders are tracked. Once you’ve placed your order with us, you will be sent a confirmation email with your tracking number and delivery provider so you can track your order from the moment it leaves our warehouse to when it arrives at your doorstep. 


My product arrived damaged or with missing items. What should I do? 

Sorry to hear! If your product arrives damaged or with missing items, simply contact us and we will replace your damaged items or send your missing items free of charge. If you could attach images for our reference we would really appreciate that!


Are your items eligible for return or exchange?

In the unlikely event that our products do not meet your expectations for any reason, feel free to contact us and we can arrange a return or exchange within 30 days of your purchase.